FAQ

Home Whitening Kit

Will it make my teeth sensitive?


No! Our whitening gels do not contain peroxide so you can be sure that you won't experience any pain or sensitivity during and after your whitening sessions.




How many times do I have to use the kit to get results?


You will achieve optimal results by doing 6 applications per day for 6 days. (1.5 ml per day for 30 minutes)




How does the kit work?


The kit has been designed to gently whiten the teeth, without causing any damage to the tooth surface, with no pain or sensitivity. The LED light is used to activate the gel on the mouth tray, resulting in whitening.




How do I use the teeth whitening kit?


Before starting your whitening session, brush your teeth and check teeth shade using Smilebox’s Shade Guide.

Step by Step:

1. Activate LED light by removing battery from LED, remove the plastic and reinsert battery.

2. Attach Mouth Tray to the LED Light

3. Apply 1.5 ml of whitening gel onto the front surface of upper & lower Mouth Tray. (1/4 of gel syringe to upper, ¼ of gel to lower)

4. Place Mouth Tray in Mouth & Press LED Button

5. Do what you have to in this time. The LED Light will turn off once your 10-minute session is up. Repeat session three times to complete 30 minutes.

6. Don’t forget to rinse and clean your mouth tray too.

7. Show Off Your Smile and Recheck your teeth shade with SmileBox’s Shade Guide.




What are the ingredients of the kit?


Sodium Bicarbonate, Sodium Chlorite, Aloe Leaf Juice, Pomegranate Seed Extract, Chamomile Flower Extract, Glycerol, Propylene Glycol, Deionized water, Carbomer, Xanthan Gum, Menthol.




What is the mouth tray made of?


Our mouth tray can be used universally. It is made of silicone - flexible to fit any mouth shape or size.




Can i use the kit if I have a retainer?


We recommend consulting with your Dentist prior to using Smilebox’ Home Whitening Kit regarding any concerns you may have.




Can i use the kit if pregnant or breastfeeding?


We recommend consulting with your Doctor prior to using Smilebox’s Home Whitening Kit regarding any health concerns you may have.




Can I share my kit with a friend or partner?


No! For oral hygiene reasons, you should not share your LED light & mouth tray with anyone. However, you can ofcourse share Smilebox’s Gel Refills. But for optimal results, it is best to follow the full course as instructed.




Can I use the kit with braces?


You should wait until your braces are removed in order to use the Smilebox’s Home Whitening Kit. In the meantime, our 3S Orthobrush would be ideal for you!




What age do i need to be to use the kit?


Our Teeth Whitening Kit is recommended for ages 12 years and up. If you are under the age of 18, we recommend getting parental consent before purchasing any Smilebox’s products online.




Does the kit whiten my caps or veneers?


Our products does not whiten caps, veneers, implants, crowns, bridges or any other filling or prosthetic materials. Our products only whitens natural teeth.




Does the kit work on crooked teeth?


Smilebox’s teeth whitening kit is suitable for teeth of all shapes and sizes. We recommend consulting with your dentist for any concerns you may have.




I have excess saliva when using the kit, what do I do?


Having excess saliva during treatment would not affect the outcome of the whitening process at all. If you do find that the build up of saliva is becoming too much during your applications, simply spit any excess into the sink.




I cant get my batteries out, what do I do?


If you are experiencing difficulties removing the batteries from the back of the LED Light, firmly tap it in the palm of your hand to dislodge them.




What is the expiry date for my gels?


The whitening Gels can be stored up to 24 mouths, prior to opening.




Where is the best place to store my gels?


The ideal place to store your gel from the Smilebox's Home Whitening Kit or Gel Refills is in a cool dry place




What batteries does the LED light take?


The LED light takes 3V coin batteries (CR2450). You can find replacement batteries in your local supermarket, chemist or department store.




My LED light doesn’t work?


Simply remove the plastic tab from under the batteries. Reinsert both batteries with the writing facing up and turn on. If you continue having trouble, please view the following tutorial:




Is the LED light waterproof?


No, the LED Light is not waterproof. Please ensure you detach the mouth tray from the LED Light prior to rinsing





3S ToothBrush

How often do I have to change my toothbrush?


Every 3 months. Once you see any sign of fray, we recommend you to change your brush to prevent any damage it may cause on your teeth and gums.




What are the bristles made of?


Both 3S Adult & Ortho Toothbrush are made from charcoaled spiraled bristles, which are soft and safe for your teeth & gums.




What is the 3S toothbrush?


3S Toothbrush - Soft I Slim I Sexy

is a tooth brush used for proper oral & dental care.

It has the following components:

  • soft charcoal-spiralled bristles: safe for your teeth & gums
  • straight-slim handle: firm grip & easy use
  • Travelbox included: convenient & clean




What is the difference between Adult toothbrush and Ortho toothbrush?


Smilebox offers both Adult toothbrush and Ortho toothbrush. The adult toothbrush can be used by anyone, whereas the Ortho toothbrush is designed specifically for anyone who is wearing braces!




How do I properly brush?


4 simple steps to effective brushing!

1. Hold the brush with the bristles facing at 45 degrees towards the gumline of the teeth

2. Brush back and forth ten times and then roll the brush away from the gums

3. Exception: Brush your inner front teeth vertically

4. Don’t’ forget to brush the chewing surface of your teeth and your tongue!




How do I clean the travelbox?


The travelbox can be cleansed by rinsing water and soap




Do I still need to floss, if using the 3S toothbrush?


Yes! Flossing is an essential element towards oral & dental care. We recommend you to floss two times a day, before brushing day and night.




How to brush with braces on?


Use the 3S Orthobrush - brush in circular motion around the braces





ToothPaste

Will the toothpaste whiten my teeth?


Smilebox’s Toothpaste provides fundamental oral & dental care, with an element that can enhance teeth whitening. For proper whitening results, we suggest using Smilebox's Home Whitening Kit.




What are the benefits of the toothpaste?


Smilebox’s Toothpaste helps with:

  1. Removing surface stains, food debris and plaque
  2. Protection against cavities
  3. Strengthens the tooth




Does the toothpaste remove plaque?


Yes! Along with proper brushing technique, the ingredients in the paste helps breakdown the plaque in your teeth, reducing stains and bad breathe.




Does the toothpaste contain fluoride?


Smilebox’s Toothpaste does not contain fluoride. An alternative natural ingredient, Charcoal has been used to aid in anti-cavity and plaque removal, with an addition of enhancing teeth whitening.




Will the toothpaste cause sensitivity?


Like the rest of our products, the toothpaste does not cause sensitivity and also helps prevent it. However, if you feel sensitivity, recommend for check-up, regarding tooth cavities with your dentist!




How many uses do you get out of the toothpaste per tube?


Smilebox’s Toothpaste provides users with two uses per day over two months.




What are the ingredients of the toothpaste?





Is the toothpaste cruelty free?


All products are cruelty free with no animal testing.




Is the tooth paste vegan friendly?





How long should i brush with the toothpaste for?


The toothpaste should be used morning and evening for a period of two minutes with each use. --- feel like this question is not necessary





Refill Gels

What are Refill Gels?


Smilebox’s Refill Gels can be purchased once you have completed the initial 6-day application process of the Smilebox’s Home Whitening Kit. The Refill Gels pack comes with 3 Gel Syringes (LED Light & Mouth Tray not included). We recommend using the Refill Gels every 2 weeks to effectively maintain your results.




How many applications do I get out of each pack?


You will get 6 uses out of the Gel Refills, which is 2 uses per syringe (1.5 ml per application).




Do I need the LED light & Mouth tray too?


Yes, you will need the LED light & mouth tray to use along with the gels. If this is your first time, Smilebox’s Home Whitening Kit is the best option and has everything you need to get you started.




How much gel do I use?


We recommend using 1/4 of the syringe on the upper and 1/4 on the lower mouth tray (1/2 syringe total; 1.5 ml per application).




What is the expiry date for my Gel Refills?


We recommend using your Gel Refills within 24 months of opening.




Where is the best place to store my Gel Refills?


The ideal place to store your Gel Refills is in a cool dry place